Be supported, be optimised

Your expert cloud support team

Backed up by consultants, not engineers

We’ve seen many organisations locked into traditional contracts with traditional capabilities that are not optimal to drive business outcomes for today’s and tomorrow’s success. We know the next generation support model is all about flexibility in the engagement model that drives the business outcomes customers deserve.

Level 3/4 Expert Support

Flexible cloud support and proactive troubleshooting from an expert team.

Support as a Service

Reduce IT costs while leveraging ongoing support that minimises downtime and ensures value realisation.

Cloud Optimisation

Your go-to support centre for fully managed cloud infrastructure and ongoing management.

How Enterprises Use Xello

Monthly Support Subscription

For a low-cost monthly fee, leverage proactive support services across Microsoft Azure, Microsoft 365, SQL Server and WaaS.

Azure Managed Services

Make your system faster and more reliable, and deliver new capabilities and improvements continuously to your Azure cloud environment.

Windows as a Service

Uplift existing Windows 10 environments, keep compliant and stay current with our proactive Windows as a Service (WaaS) managed servicing.

Microsoft 365

Simplify device management, improve productivity and strengthen security with our Microsoft 365 support services.

Threat Detection & Response

Protect your critical assets and eliminate any potential disruption with continuous monitoring, real-time detection, and weekly reporting.

Data Protection

Leverage cloud disaster recovery, back-up and site recovery support and ensure your business-critical data is always safe and accessible.

Why partner with Xello?

Industry Experience

We’re a Microsoft Gold Certified Partner across Data Platform and Cloud Platform.

Brilliant Team

Our data experts lead the way in agile management and strategic problem solving.

Creative & Professional

Innovation is in our DNA, driven by continuous collaboration and communication.

Customised Solutions

We listen to your business needs first to match the right technology with your goals.

100% Result Guarantee

We deliver the best outcomes navigated by our proven leadership and big picture mindset.


Flexible support – We’re priced to suit your business with no hidden costs; our service agreements let you clearly calculate the cost in advance.
Service Delivery Manager – We provide a dedicated manager so you always talk with someone who understands your business and IT history.
Cloud architecture gurus – We’re leaders in cloud adoption, core optimisation, DevOps, app modernisation and identity driven security.
Proactive monitoring – We ensure you’re always alerted to potential issues and proactively fix problems as they may arise.
Melbourne expert centre – We’re an experienced, friendly team of consultants that ensure you always receive the highest level of support.

Need advanced IT support?

Speak with our managed service team and find out how we can support your transformation initiatives.